Glacial Radiance cushion

If something in your parcel is not quite right (it happens sometimes) please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days (with the exception of sale items). You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at info@palmerinterios.co.nz to communicate your intention to return or exchange.

Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.

Damaged, faulty or the wrong item?

If something in your parcel is damaged or not what you ordered please send it back, and we’ll exchange it or refund the price. Any faulty or incorrect product may be returned or exchanged within 14 working days. You must process your request for a return within 7 days from when your order was placed, or please contact us immediately upon discovering the fault or error at info@palmerinteriors.co.nz

Once we receive the item we will repair, replace or refund the item within 5 working days. If the item is faulty or incorrect we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.


We do not refund or accept returns on change of mind items.


Delivery will be sent by private carrier service directly to your residential address.

 

We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Tuesday to Friday will be processed within the same day, orders placed after 12pm Tuesday to Friday or anytime Saturday or Sunday will be processed on the next business day.
Courier times are 2-5 working days for New Zealand. Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped which will include your tracking number. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am - 5pm weekdays.

 

Delivery charge:The following charge is for orders shipped within New Zealand only: $8.00 (small) or $16 (large) delivery charge

Please note that Palmer Interiors or Courier Post are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address.